Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused  and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lesanctuairedeparfum@gmail.com. Please note that returns will need to be sent to the following address: 

33 Kilmorie Road, Acocks Green, Birmingham, B27 6AY 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at lesanctuairedeparfum@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

Please note we may also ask you to provide images or video of the product to help verify the fault/damage before authorising a return on the grounds of damage or faults.

Exceptions / non-returnable items
Unfortunately we cannot accept returns on sale items (unless damaged or faulty) perfume discovery sets, samples and gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lesanctuairedeparfum@gmail.com.